Contact support
Send RequestBeam technical integration, billing, and refund inquiries to the email below. Include the inquiry type in your subject line.
Technical integration
For authentication, API parameters, request errors, or task results, include:
- The request ID or task ID, if available, and the request time with its time zone.
- The model or API name, status code, redacted error message, and expected versus actual behavior.
- Minimal reproduction steps without credentials or sensitive content.
Billing and refund inquiries
For inquiries about top-ups, balances, usage charges, or refunds, include the order ID if available, transaction time and time zone, amount, and a description; for API charges, include the request ID.
Submitting a refund inquiry does not mean a refund is approved or that it is eligible. Applicable rules are set out in the terms and the relevant order or service agreement.
Protect your information
Do not send API keys, passwords, verification codes, full payment card details, or complete prompts and files containing sensitive information. Redact logs and screenshots and share only what is needed to investigate.